Project procurement complaints

Any party (normally any tenderer or potential tenderer) having or having had an interest in obtaining a particular contract and who has been or risks being harmed by an alleged infringement from the Guide to Procurement may submit a procurement complaint to the Bank’s PCC.

Complainants may challenge the Bank’s decision regarding the compliance with the procurement process described in the Guide to Procurement. 
Allegations of Prohibited Conduct related to a procurement process will be handled by relevant EIB services, in line with the Bank’s Anti-Fraud policy.

Complainants are encouraged to submit procurement complaints prior to the expiry of the standstill period that is, an intervening period of time between the decision to issue a non-objection to the procurement award and the signature of the contract.

Complainants should use the form below to lodge a procurement complaint. Any supporting documentation can be attached to the form.

Access the form in English, German or French.

Email

procurementcomplaints@eib.org

The EIB processes personal data In the course of reviewing complaints related to procurement. Such personal data could relate to individuals who are sharing their personal data as complainants or as individuals acting on behalf of the entities, which submit a procurement complaint.