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        MBIRR Mobile Banking Service

        Reference: SG/E/2021/26
        Received Date: 03 December 2021
        Subject: MBIRR Mobile Banking Service
        Complainant: Individual
        Allegations: Alleged failure by the company to ensure the health, safety and welfare of its staff in the workplace during the COVID-19 pandemic; absence of the necessary regulatory approval for the company to act as a financial services entity; and absence of necessary data protection and privacy measures and the regulatory approval to retain customer data.
        Type: E - Environmental and social impacts of financed projects
        Suggestions for improvement: no
        Admissibility*
        Assessment*
        Investigation*
        Dispute Resolution*
        Consultation*
        Closed*
        9/12/2021
        19/09/2022
        31/03/2023
        31/08/2023
        14/09/2023

        * Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.

        Case Description

        On 3 December 2021, the Fraud Investigations Division of the Inspectorate General Directorate of the EIB referred a complaint to the EIB-CM concerning M-BIRR Mobile Banking Service. The project is being developed by M-BIRR Limited, registered in Ireland and operating in Ethiopia via its subsidiary M-BIRR ICT. M-BIRR ICT offers a platform that processes mobile financial services transactions via its partner microfinance institutions.

        The compliance review by the EIB-CM assessed the complainant’s allegations in the context of potential Bank maladministration. After conducting a review of available information, the EIB-CM concludes that the allegations are ungrounded.

        Project Information

         
        • 178597958 - Conclusions Report