* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
The complaint concerns the extension of Metro de Madrid Line 11 between the Plaza Elíptica and Conde de Casal stations. The full project includes the construction of 7 kilometres of underground metro line, building three new stations and refurbishing two existing stations.
The complainants expressed overall support for the development of the metro system in Madrid and stated that the project was very welcome. However, in their view, the project as it is currently being implemented breaches several of the EIB Environmental and Social Standards.
After reviewing the available information and holding discussions with the relevant stakeholders, and based on the complainants’ request, the EIB Group Complaints Mechanism Division undertook to organise an assisted dialogue between the promoter and the complainants. As the promoter was not in favour of the assisted dialogue process and proceeded to implement the project anyway, the Complaints Mechanism decided to launch a compliance review process. This process will examine whether there is maladministration attributable to the EIB as a result of (i) the project not being in compliance with the EIB’s Environmental and Social Standards 1 (Environmental and Social Impacts and Risks), 2 (Stakeholder Engagement), 3 (Resource Efficiency and Pollution Prevention), 4 (Biodiversity and Ecosystems), 5 (Climate Change), 7 (Vulnerable Groups, Indigenous Peoples and Gender) and 10 (Cultural Heritage); and (ii) the EIB not having checked whether the project complies with the standards as part of its project due diligence and monitoring.