Complaints Mechanism

Communication and outreach

The EIB-CM participates periodically on events organised to inform the public in general and members of Civil Society Organisations (CSOs) of the mandate of the mechanism, the admissibility criteria and the methodologic approach. These events may be organised with other members of the Independent Accountability Mechanisms (IAMs) network or on its own.

Outreach events provide participants with concrete information about the accountability mechanisms of the international financial institutions. They are an excellent opportunity to interact directly with CSOs, complainants and communities in their region. This gives us valuable insight into their challenges and experiences.
Annemie Debackere, Complaints Management, Reporting and Outreach Analyst